Furniture structure & core components
- Materials and structural frame
- Workmanship defects
- Non-lighting electronic components
- Repair, replacement, or appropriate order adjustment when approved
Important notice: The upgraded policy became effective on July 1, 2025 and applies to orders placed on or after that date. Orders placed before then remain covered by the original one-year warranty.
01
What this warranty covers
We cover defects in materials, manufacturing, and normal product function when the item has been used as intended and maintained according to the provided care instructions.
Fabrics & wear components
- Fabrics and seat cushions
- Leather covers
- LED lighting components
- Replacement support with original order documentation
Normal use matters
Coverage applies when the product has been installed, used, and maintained according to the care and usage guidance provided with the item.
Labor is not included
Removal, reinstallation, handyman work, and other third-party labor costs are not covered under this warranty.
02
What is not covered
The warranty does not apply to issues caused by misuse, environmental exposure, unauthorized repair, or normal wear over time.
Use & handling
- Misuse, unusual use, accidents, or neglect
- Improper installation or failure to follow care instructions
- Unauthorized modifications or replacement parts
Environment & maintenance
- Floods, earthquakes, or other acts of God
- Exposure to harsh chemicals or outdoor conditions
- Abrasive cleaners, bleach, ammonia, alcohol, chlorine, steel wool, or wire brushes
Expected aging
- Normal wear and tear
- Surface scratching, staining, or etching
- Finish and gloss reduction over time
03
How to file a warranty claim
Keep the process simple: send the essentials up front so the support team can review the claim faster.
1
Email us
Send your request to supportingcenter@eilveiaan.com with the subject line Warranty Claim.
2
Include order proof
Attach your original order confirmation so we can verify the purchase date and product details.
3
Describe the issue clearly
Provide the item number, quantity, and a short explanation of what is wrong and when it started.
4
Attach photos or video
Clear visual evidence helps the team confirm whether repair, replacement, or another solution is appropriate.
5
Wait for review
Our support team normally reviews warranty requests within 1–3 business days.
04
Additional warranty notes
These points help set expectations before a claim is approved.
Non-transferable
This warranty applies only to the original purchaser and does not transfer to later owners or recipients.
Sole remedy
Approved claims may result in repair, replacement, or an appropriate adjustment at EILVEIAAN’s discretion.
Documentation helps
The clearer the order proof and damage evidence, the faster the team can move your claim forward.
