Frequently Asked Questions
Orders
Can I change or cancel my order?
If your order has not been processed for shipment, we may be able to help with changes or cancellations. Please contact us as soon as possible after placing your order.
How can I track my order?
You can check your latest shipment status on our Track Order page.
Shipping
How long does shipping take?
Delivery times vary by item, destination, and carrier. Please review the shipping information shown on the product page and during checkout for the most current estimate.
Do you ship all furniture the same way?
No. Smaller parcel items and large furniture items may use different shipping methods depending on size, handling requirements, and destination.
Returns & Refunds
What if my item arrives damaged?
Please contact us promptly with your order number and clear photos of the item, packaging, and shipping label so we can review the issue and assist you.
Do I need to contact support before returning an item?
Yes. Please contact us first so we can provide the correct return instructions and confirm return eligibility.
Products
How do I choose the right sofa size?
We recommend reviewing product dimensions carefully and measuring your room, walkways, doorways, and intended placement area before ordering.
How should I care for my sofa?
For general care guidance, please visit our Product Information & Care page.
Support
How do I contact Eilveiaan?
You can contact us through our Contact page. For faster service, please include your order number and the email used for purchase.
