If tracking says delivered but you have not received it
In many cases, the package is nearby, accepted by someone else, or marked delivered slightly before final drop-off. Start with these checks first.
Confirm the shipping address on the order is correct.
Check all entrances, reception areas, mailrooms, and safe-drop locations.
Ask family members, neighbors, building staff, or anyone who may have accepted the package.
Contact the carrier directly with the tracking number for the latest delivery scan details.
If 24 hours pass and the package still cannot be found, contact our support team with your order number.
If your order arrives damaged
Damage claims move much faster when they are documented early and the original packaging is still available.
For freight deliveries
If visible damage is present at delivery, note “damaged” on the proof of delivery before the carrier leaves whenever possible.
Keep packaging
Do not discard the box, pallet, inserts, or label. Packaging photos are often required to verify transit damage.
Contact support within 48 hours of receipt.
Take clear photos or a short video of the damage.
Include product photos, packaging photos, and the outer shipping label.
Share your order number and a short description of the issue.
How to estimate your delivery date
Delivery timing is communicated before purchase and again after the order is placed, so customers can track the order more accurately.
Each eligible product page shows an estimated delivery range based on current stock and shipping route.
Use your order number and email address to view the latest delivery status and tracking details.
How to track your order
- Open the order tracking or account area.
- Enter your order number and email address.
- Review the shipping status and carrier details.
- If multiple packages exist, check each tracking line individually.
Shipping coverage and destination restrictions
Coverage may vary by product, but the following overview helps set expectations before checkout.
United States
48 contiguous states plus Washington, DC only.
Canada
Available for many destinations, subject to product eligibility and address validation.
Europe
Select regions may be supported depending on product and route availability.
We cannot ship to
- PO Boxes
- APO / FPO / DPO military or diplomatic addresses
- Freight forwarders where claims coverage would be limited or void
Other restrictions
- One shipping address per order
- No expedited or rush shipping
- Separate orders are needed for multiple destinations
If your shipment is seriously delayed
When an order moves past the expected window, we recommend checking the carrier first, then contacting support with the order details.
What to do next
- Review the latest carrier scan events using your tracking number.
- Contact the carrier if the package appears stalled or rerouted.
- Reach out to our support team with your order number for additional review.
Shipping FAQs
Quick answers to the most common shipping and delivery questions.
