What we collect
Contact details, order information, device data, and information you choose to share with us.
How we use it
To process orders, support customers, improve the site, and send updates when permitted.
Your choices
You may request access, correction, deletion, or opt out of marketing emails where applicable.
This Privacy Policy explains what information EILVEIAAN, operated by Starfly International Trading (Hong Kong) Limited, collects, how we use it, when it may be shared, and the choices available to you when you interact with our website, services, and customer support.
Quick note: This page is designed to help you find key privacy information faster. For full details, please review the sections below.
1. Types of Information We Collect
EILVEIAAN collects personal information to provide products and services, communicate with customers, enhance our offerings, and meet legal requirements. The categories of information we may collect include:
- Identifiers — name, phone number, email address, billing and shipping addresses, credit card numbers and other payment information
- Online identifiers — URLs, IP addresses, device model, operating system, browser type, and date/time stamps
- Account and commercial information — customer account details, purchase history, and transaction records
- Geolocation data — shipping address, city, state, ZIP code, and country
- Demographics — age range and gender (where voluntarily provided)
- Other associated data — any additional information you choose to provide when contacting us or leaving a review
2. How We Collect Your Information
Registration & Ordering
To place an order, customers must complete an online form that includes personal information such as your name, gender, shipping and billing addresses, phone number, email address, and payment details. This information is required to process and fulfill your order.
Email Subscriptions
If you opt in, we collect your email address to send promotional notices, product updates, and newsletters. You may unsubscribe at any time using the link provided in any marketing email.
Log Files
Our servers automatically record information about your visit, including your IP address, Internet service provider, and date/time stamp. This data is used for system administration, order verification, internal marketing analysis, and troubleshooting purposes.
Product Reviews
When you submit a product review, we collect your email address and general location (city/region). Your location may be displayed publicly alongside your review. We do not display your email address to other users.
3. Cookies and Tracking Technology
Cookies are small text files that your browser stores on your device. EILVEIAAN uses cookies to:
- Speed up navigation and remember your preferences
- Track how our Site is used and identify areas for improvement
- Recognize returning users and keep you logged in
- Enable checkout and shopping cart functionality
- Record session activity for security and fraud prevention
We also use web beacons (clear GIFs) to measure page visits and purchase conversions. These beacons do not link third-party advertising data to any personally identifiable information.
You can disable cookies through your browser settings; however, doing so may limit certain features of our Site, including the ability to place orders.
4. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including payment processing and shipping coordination
- To provide customer service and respond to your inquiries
- To send transactional emails (order confirmations, shipping updates, delivery notifications)
- To improve our website content, product offerings, and marketing communications
- To send promotional emails and newsletters (with your consent)
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with applicable laws and legal obligations
We collect general visitor information to understand how customers use our Site. This data helps us improve the shopping experience and better tailor our offerings to your needs.
5. Information Sharing Practices
We sell merchandise, not information. EILVEIAAN does not sell, rent, trade, license, or otherwise disclose your personal or financial information to any third party for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers — We share necessary information with third-party companies who assist us in operating our business, including shipping carriers, payment processors, fraud prevention services, and customer support platforms. These parties are contractually obligated to keep your information confidential.
- Legal Requirements — We may disclose personal information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of EILVEIAAN, our customers, or others.
- Business Transfers — In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site before your information is subject to a different privacy policy.
- Aggregated Data — We may share non-personally identifiable, aggregated data with advertising and analytics partners to improve our marketing efforts.
6. Data Security
EILVEIAAN takes the security of your personal information seriously. We maintain physical, electronic, and administrative safeguards to protect your data, including:
- Secure Sockets Layer (SSL) encryption for all financial transactions
- Restricted employee access to personal information on a need-to-know basis
- Careful selection of third-party vendors with strong security standards
- Regular security audits and vulnerability testing
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
7. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Update or correct inaccurate information via "My Account" or by contacting us
- Deletion — Request that we delete your personal information, subject to certain legal exceptions
- Restriction — Request that we limit the processing of your personal information
- Portability — Request a copy of your data in a structured, machine-readable format
- Opt-Out — Unsubscribe from marketing emails using the link in any promotional email
To exercise any of these rights, please contact us at supportingcenter@eilveiaan.com or via our Help Center. We will respond to verified requests within 30 days.
8. Account Closure
If you wish to close your EILVEIAAN account, please contact our customer support team. Upon receiving your request:
- A customer service representative will contact you within 48 hours to confirm the reason and review any outstanding orders
- You must respond within five business days to complete identity verification
- Account closure generally takes up to 30 working days from the confirmed request date
- We recommend completing any pending orders before submitting a closure request
Please note that account closure is permanent and irreversible. We may retain certain information as required by law, regulation, or for legitimate business purposes (such as fraud prevention) even after your account is closed.
9. Email Marketing Communications
If you have opted in, or if you are an existing customer and applicable law permits, EILVEIAAN may send you marketing communications about our products, promotions, and services.
You may opt out of marketing emails at any time by:
Please allow up to 48 hours for unsubscribe requests to be processed. Please note that even after opting out of marketing communications, you will continue to receive transactional and administrative emails related to your account and orders.
10. Children's Privacy
We respect children's privacy. EILVEIAAN does not knowingly or intentionally collect personal information from children under the age of 13 without the verifiable consent of a parent or guardian. Our Site is intended for users who are 18 years of age or older, or who are using the Site under parental supervision.
If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child, please contact us immediately.
11. Offline Information Practices
Although EILVEIAAN primarily collects information online, we also collect information through offline interactions, such as phone orders placed with our customer support team. All information collected offline is protected in the same manner as information collected online, and is entered into our systems using SSL encryption.
12. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.
