Site use
Using this site means you agree to the rules that apply to browsing, ordering, and interacting with EILVEIAAN.
Orders & pricing
Orders remain subject to review, availability, pricing checks, and shipping eligibility.
Your responsibilities
You are responsible for lawful use of the site, account security, and respecting our content and systems.
These Terms of Service explain the rules that apply when you use the EILVEIAAN website, place orders, submit content, or interact with our services.
Quick note: This page gives you a clearer overview first, but the detailed sections below remain the governing terms.
1. Changes & Modifications
EILVEIAAN reserves the right to change or modify these Terms at any time without prior notice. Changes take effect immediately upon posting to the site. Your continued use of the site after any modification constitutes your acceptance of the updated Terms.
2. Privacy & Communications
By using our site, you consent to receive electronic communications from EILVEIAAN, including order confirmations, promotional emails, and account notices. Our Privacy Policy governs the collection, use, and protection of your personal information and is incorporated into these Terms by reference.
3. Access & Eligibility
Our products and services are intended for users who are 18 years of age or older. Use by individuals under 18 requires parental or guardian consent. EILVEIAAN reserves the right to refuse service, cancel orders, or disable accounts at its sole discretion, including in cases of fraudulent or prohibited conduct.
4. Geographic Limitations
This site is operated from Hong Kong by Starfly International Trading (Hong Kong) Limited. Access may not be available in all countries. If you access the site from outside Hong Kong, you are responsible for compliance with your local laws and regulations. EILVEIAAN makes no representation that the site or its content is appropriate or available in all locations.
5. Intellectual Property
All content on this site — including product designs, photography, graphics, text, trademarks, and logos — is the exclusive property of EILVEIAAN or its licensors and is protected by applicable intellectual property laws. "EILVEIAAN," related logos, and product names are protected trademarks. Unauthorized copying, reproduction, modification, distribution, or use of any content is strictly prohibited.
6. Proper Use
This site and its content are provided for your personal, non-commercial use only. You may not copy, reproduce, republish, upload, post, transmit, or distribute any content from this site for commercial purposes without the express prior written consent of EILVEIAAN.
7. Prohibited Conduct
You agree not to engage in any of the following while using our site:
- Engaging in any unlawful, fraudulent, or harmful activity
- Exploiting minors or collecting their personal information
- Sending unsolicited commercial messages (spam)
- Impersonating any person, entity, or EILVEIAAN representative
- Disabling, overloading, or impairing the site's infrastructure
- Using automated tools (bots, scrapers, crawlers) to access the site without authorization
- Introducing malware, viruses, or any other malicious code
- Attempting unauthorized access to EILVEIAAN's systems or networks
- Conducting denial-of-service attacks against any part of our infrastructure
8. Account Responsibility
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify EILVEIAAN immediately of any unauthorized use of your account. EILVEIAAN is not liable for any loss or damage arising from your failure to protect your account credentials.
9. User-Generated Content
You retain ownership of any content you submit to EILVEIAAN (such as reviews or photos). However, by submitting content, you grant EILVEIAAN a perpetual, worldwide, non-exclusive, irrevocable, royalty-free license to use, reproduce, modify, publish, sublicense, and distribute your submission in connection with our business and marketing activities. EILVEIAAN may monitor or edit user content without obligation to do so.
EILVEIAAN is not liable for any third-party content posted on or linked from the site.
10. Social Media
By tagging EILVEIAAN in social media posts or using official EILVEIAAN hashtags, you grant EILVEIAAN an unrestricted, irrevocable, royalty-free, perpetual license to use, reproduce, and share those tagged images and content for marketing and promotional purposes.
11. Orders & Pricing
EILVEIAAN reserves the right to limit order quantities, refuse orders, or cancel orders at its discretion. All prices are subject to change without notice. Delivery timeframes are estimates only; delays do not create liability for EILVEIAAN. In the event of a pricing error, EILVEIAAN may cancel the affected order or contact you to confirm the corrected price before proceeding.
12. Risk of Loss & Returns
Risk of loss and title for products pass to you upon our delivery to the carrier. Returns are governed by our Returns & Exchanges Policy. EILVEIAAN may take title to returned items upon arrival at our fulfillment center, or issue refunds without requiring a return at its discretion.
13. Product Descriptions
EILVEIAAN does not warrant that product descriptions, images, pricing, or other site content are accurate, complete, reliable, current, or error-free. Suppliers bear responsibility for the accuracy of product information and any required hazard warnings.
14. Indemnity
You agree to indemnify, defend, and hold harmless EILVEIAAN and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the site, your breach of these Terms, or your infringement of any third-party intellectual property rights.
15. Third-Party Links
This site may contain links to third-party websites. EILVEIAAN has no control over and bears no responsibility for the content, privacy practices, or availability of any linked third-party sites.
16. Dispute Resolution & Remedies
Any dispute arising out of or relating to these Terms or your use of the site shall be resolved by binding arbitration in accordance with applicable arbitration rules. You waive any right to participate in class action lawsuits or class-wide arbitration.
EILVEIAAN is entitled to seek injunctive or equitable relief in any court of competent jurisdiction. In the event of a violation of these Terms, EILVEIAAN reserves the right to seek all available legal remedies, including attorney's fees and costs.
17. Limitation of Liability
To the maximum extent permitted by law, EILVEIAAN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the site, even if EILVEIAAN has been advised of the possibility of such damages.
18. Language
These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail and be the official governing text.
19. Contact Us
If you have any questions about these Terms of Service, please contact us:
