Keyboard navigation
We work to ensure menus, forms, and key page interactions can be used without relying only on a mouse.
Accessibility commitment: Accessibility is an ongoing effort, not a one-time checklist. As our website evolves, we continue reviewing and improving the experience for customers using keyboards, screen readers, zoom, and other assistive tools.
01
Our accessibility approach
We aim to make key site journeys more inclusive by improving clarity, keyboard usability, focus visibility, and compatibility with assistive technology where practical.
Standards we work toward
- WCAG 2.1 Level AA guidance
- Accessibility best practices for navigation, forms, and content structure
- Ongoing usability and compatibility improvements as the store evolves
What this means in practice
- Clearer page structure and readable layouts
- Improved support for keyboard interaction and focus visibility
- Accessibility considerations in help pages, forms, and shopping flows
02
Accessibility features we focus on
These are some of the areas we actively review and improve to make the store easier to use.
Content structure
We review headings, sections, and layout hierarchy so content is easier to follow visually and with assistive tools.
Form clarity
We aim to make labels, instructions, and validation feedback easier to understand and easier to act on.
Ongoing review
Accessibility needs change over time, so we revisit key journeys regularly and prioritize improvements when issues are found.
03
How to report an accessibility issue
If you encounter a barrier while browsing, reading content, or trying to complete a purchase, contact us with as much detail as possible.
1
Tell us which page or feature caused the issue.
2
Describe what happened and what you expected to happen instead.
3
If possible, include the device, browser, or assistive technology you were using.
4
Send the report to our support team so we can review and respond.
Faster review tip: A screenshot, screen recording, or short written description often helps us understand the problem more quickly.
04
Support options
If you need help accessing content or completing part of the shopping process, contact us and we will do our best to assist.
05
Ongoing improvement
We continue reviewing accessibility as the site changes, and we treat customer feedback as part of that process.
What we review
- Navigation flow and keyboard access
- Content readability and layout consistency
- Forms, feedback states, and interaction clarity
What to expect
- Accessibility requests are reviewed case by case
- Some fixes can be handled quickly, others may require broader site updates
- We use feedback to prioritize future improvements
Transparency note: While we work to improve accessibility across the site, some parts of the experience may still need refinement as the store evolves.
