Credit & Debit Cards
Visa, Mastercard, American Express, and Discover.
Checkout note: Final taxes, promotions, and installment approval (where applicable) are confirmed during checkout based on your order details and billing or shipping destination.
01
Accepted payment methods
We support trusted payment options so customers can choose the method that fits their purchase style best.
PayPal
Use your PayPal balance or a linked card for fast checkout.
Affirm
Eligible US customers may split purchases into monthly payments.
Afterpay
Eligible US customers may split payments into 4 installments.
Security: Checkout information is encrypted using SSL technology. We do not store your full card number on our servers.
02
If your card is refused
Most failed payments are caused by billing mismatches, spending limits, or bank-side fraud checks.
1
Confirm your card number, expiry date, CVV, and billing name are correct.
2
Make sure the billing address matches the address on file with your card issuer.
3
Check whether your card has sufficient available credit or funds.
4
Try another payment method if the same card continues to fail.
5
Contact your bank directly if the transaction may have been blocked for security reasons.
Important: We cannot see your full card data or resolve issuer-side blocks. For card-specific issues, your bank is the fastest source of help.
03
Coupon code rules
If a code is not working, the issue is usually related to eligibility, stacking limits, or minimum spend requirements.
Common reasons a code may fail
- The code has expired or has already been redeemed.
- Only one coupon code can be applied per order.
- The order does not meet the minimum spend requirement.
- The code has item-specific restrictions and does not apply to products in your cart.
Additional limitations
- Coupons do not apply to shipping fees or service charges.
- Some promotions cannot be combined with limited-time sales or clearance offers.
- Some offers have a maximum savings cap.
Need help? Email supportingcenter@eilveiaan.com and our team can help verify whether a code should apply.
04
Price match policy
If you find the identical item at a lower eligible price within 30 days of purchase, contact us and we will review the request.
30
Day Price Match
How to request a price match
- Find the identical item at a lower eligible price from an authorized retailer.
- Send us your order number and a live link to the lower-priced listing.
- Our team will review the match request and confirm the outcome.
Exclusions: Clearance items, flash deals, limited-time promotional pricing, marketplace sellers, and requests beyond 30 days are not eligible.
05
Sales tax
Sales tax is calculated automatically at checkout when required by law based on the ship-to destination and the product category in your order.
What affects tax?
- Item type and category
- Shipping destination
- State and local tax rules
When is tax shown?
- During checkout before payment is completed
- Based on the latest destination details in the order
- Finalized according to applicable law
Please note: We cannot manually remove required tax charges. If you believe tax was applied incorrectly, contact us and we will review the order details.
06
Payment FAQs
Quick answers to the most common questions customers ask before and after checkout.
Is it safe to use my credit card on your website?
Yes. We use SSL encryption and secure payment gateways to protect checkout transactions.
Can I pay in installments?
Eligible US customers can use Affirm or Afterpay, subject to provider approval and availability at checkout.
When will my card be charged?
Your payment method is charged when the order is confirmed, unless your payment provider handles authorization differently.
Can I change my payment method after placing an order?
Usually no. Contact support as soon as possible if you need help and we will review what is still possible.
How do refunds work?
Approved refunds are returned to the original payment method. Timing depends on your payment provider or card issuer.
Do you accept gift cards?
If EILVEIAAN gift cards are active on the store, they can be applied during checkout. Remaining balances can be paid with another accepted method.
