Return Policy

Returns, Refunds & Exchanges

If you need to request a return, refund, or exchange, please contact Eilveiaan support before sending anything back. This helps us provide the correct instructions and confirm eligibility.

Return Requests

Return eligibility depends on product condition, order status, and the reason for return. Items should generally be in returnable condition unless they arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us as soon as possible with photos of the item, packaging, and shipping label.

Refund Timing

Approved refunds are generally issued to the original payment method after the returned item is received and inspected. Processing times can vary depending on your payment provider.

Important

Unauthorized returns may be refused. Always contact support first for return instructions.