Billing & Payment

Checkout Guide

Billing & Payment

A simple guide to payment timing, billing checks, declined transactions, and how to contact support if something does not look right on your order.

Payment Timing

Processed at checkout

Orders are authorized and processed when checkout is completed successfully.

Billing Checks

Match details carefully

Card number, CVV, expiry date, and billing address should match your issuer records.

Support

Ask with order details

If a charge looks unexpected, contact support with your order number and billing email.

Important: We do not manually see your full card information. If your card issuer blocks a transaction or flags it for security reasons, the fastest solution is often to verify the charge directly with your bank.

How billing and payment work

When checkout is completed successfully, your payment method is authorized and processed according to the payment provider used at checkout. If the payment cannot be confirmed, the order may not move forward until the issue is resolved.

Orders are normally charged when checkout is completed.
Installment options, when available, are subject to provider approval.
Taxes, discounts, and final totals are calculated at checkout based on the current order details.

Common billing checks

Correct card number and expiry date
Valid CVV / security code
Billing address matches bank records
Sufficient available funds or credit

If your payment is declined

Most declined transactions are caused by billing mismatches, issuer-side fraud checks, or card limits.

Double-check all billing details entered at checkout.
Try another supported payment method if available.
Contact your card issuer to confirm the charge is approved.

Questions about charges

If something looks unclear on your order total, contact support before filing a charge dispute whenever possible so the team can review the order details first.